Terms & Conditions

Boarding

Tickets & Travel

• Tickets are valid only for the date, time, and route indicated and must be presented upon request.
• Passengers must arrive at the departure point on time; late arrivals may result in denied refunds.
• The operator may modify schedules or cancel sailings due to weather, safety, or operational reasons. In such cases, passengers may be eligible for a refund or rebooking according to our refund policy.
• Passengers are responsible for their personal belongings. The operator is not liable for lost or damaged items unless caused by proven negligence.
• Dangerous goods, prohibited items, and unlawful behavior are strictly prohibited onboard.
• All passengers must follow crew instructions to ensure safety.
• The operator reserves the right to refuse service to anyone who poses a safety risk or disrupts operations.
• By traveling with us, you acknowledge acceptance of these terms and any applicable maritime regulations.

Refund Policy

• Passenger-initiated cancellation more than 24 hours before departure — full refund with zero processing fee.
• Passenger-initiated cancellation less than 12 hours before departure — no refund.
• Ferry operator cancellations — passengers are entitled to a full refund or free rebooking on the next available trip.

Using the Booking App

• Booking details you enter (names, phone, email, passenger counts) must be accurate. Tickets are issued only after our team confirms the booking.
• Local bookings require a bank transfer payment slip uploaded at booking; bookings without valid payment may be cancelled.
• Fares are shown at the time of booking and may vary by route, passenger type (local / tourist) and age category.
• Your ticket ID is personal. To view a ticket you must provide the ticket ID together with the phone, WhatsApp number or email used for the booking.
• Bookings may be placed on a waiting list when a trip is full; a waiting-list entry is not a confirmed seat until transferred to a trip.
• You are responsible for keeping your account login secure. We may suspend accounts used for misuse or fraudulent bookings.

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